Understand every support call, on your own network.

Konic runs call analytics inside your data centers, so recordings stay put and the cost per call falls as volume rises.

The challenge for operators

Every call holds an answer. Few of them ever get heard.

Operators face three problems at once:

Recordings cannot leave your network.
Call recordings are personal data and have to stay in your own data centers.
Per-minute voice APIs do not survive volume.
At millions of calls, pricing by the minute stops making sense.
Quality teams only see a small sample.
Most calls are never reviewed, so churn signals and compliance issues go unnoticed.

Konic for this industry

In development
Every call transcribed, on-prem.
Konic speech models will transcribe each call inside your data centers, with no audio sent out.
Help for agents, summaries after.
Duo-1 writes agent suggestions and call summaries from the transcript.
One stack on your servers.
Speech, decisions and generation share the same infrastructure, under one on-prem licence.

Illustrative rollout

An example path, not a customer story. Your scope and timeline are agreed with you.

Telecommunications

Start with post-call analytics, where there is no customer-facing risk.

Keep reading